Privacy Policy

Introduction

This Privacy Policy explains how KBKK Global Technologies India Private Limited ("KBKK," "we," "our," or "us"), through its platform OkSafar.com (the "Platform"), collects, uses, and discloses your personal information. OkSafar acts as a technology platform connecting individuals seeking religious travel packages ("Users") with independent travel agents and tour operators ("Agents"). This policy applies when you use our website, mobile application, and associated services (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms & Conditions.

Information We Collect

We collect information to operate the Platform effectively and facilitate connections between Users and Agents. This includes:

Information Provided by Users

• Account and Profile Information

  Your name, email address, phone number, address, and other details provided during registration or profile setup.

• Booking Information

  Details related to packages you inquire about or book, including travel dates, number of travelers, and specific requests shared with Agents via the Platform.

• Identification and Travel Documents

  Information necessary for booking fulfillment by the Agent, such as nationality, date of birth, passport details, PAN, Aadhaar, photos, etc., that you choose to upload or share through the Platform for your Agent.

• Payment Confirmation Information

  Proof of payment (e.g., transaction reference/screenshot) that you upload after making a direct payment to the Agent.

• Communications

  Records of your communications with Agents via the Platform and with OkSafar support.

Information Provided by Agents

• Business and Contact Information

  Company name, registration details, address, contact person details (name, email, phone), website.

• Package Information

  Details of Hajj, Umrah, and Ziyarat packages offered, including itinerary, inclusions, pricing, duration, location, available dates, etc.

• Bank Account Details

  Bank account information designated for receiving direct payments from Users for booked packages. This is displayed to Users upon booking confirmation.

• Verification Documents

  Documents provided during onboarding, such as GST certificate, business registration, and identity proof, used for Agent verification.

Information We Collect Automatically

When you use our Services, we may automatically collect certain information, including:

• Usage Information

  Information about your interactions with our Services, including the pages or content you view, your searches, bookings you make, and other actions on our Services.

• Device Information

  Information about the device you use to access our Services, including device type, operating system, browser type, IP address, and mobile device identifiers.

• Location Information

  Information about your location, which can be derived from your IP address, GPS, and other sensors that may provide information on nearby devices, Wi-Fi access points, and cell towers.

• Cookies and Similar Technologies

  We may use cookies, web beacons, and other tracking technologies to collect information about you when you interact with our Services.

How We Use Your Information

We use the collected information for the following purposes:

• Operate and Improve the Platform

  Enable Users to find and connect with Agents, allow Agents to list packages, maintain platform functionality, and enhance user experience.

• Facilitate Bookings

  Share necessary User information (contact details, uploaded documents) with the selected Agent to enable them to process the booking, visa, tickets, etc. Share necessary Agent details (contact, bank info) with the User to facilitate direct payment and communication.

• Verify Agents

  Use provided documents to verify the legitimacy of Agents joining the Platform.

• Personalize Experience

  Show relevant packages or information based on user preferences or history.

• Communicate with You

  Send notifications about inquiries, booking status (as updated by Agent), platform updates, security alerts, and respond to support requests.

• Marketing (with Opt-Out)

  Send promotional messages about the Platform or relevant Agent offers (Users and Agents can opt out).

• Ensure Safety and Compliance

  Detect and prevent fraud, security incidents, enforce our Terms & Conditions, and comply with legal obligations.

Sharing Your Information

Your information may be shared as follows:

• Between Users and Agents

  When a User initiates a booking or inquiry, we share necessary User contact and booking information with the chosen Agent. For confirmed bookings, we share the Agent's designated contact and bank details with the User. User-uploaded documents (ID, passport, photos) are accessible to the Agent they have booked with for processing purposes.

• With Third-Party Service Providers

  With vendors who perform services for us, such as website hosting, data analysis, IT services, customer service, email delivery, and analytics. These providers access information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

• For Legal Reasons and Safety

  If required by law, legal process, or government request; to enforce our Terms & Conditions; to protect the rights, privacy, safety, or property of OkSafar/KBKK, our Users, Agents, or the public; and to detect or prevent fraud or security issues.

• Business Transfers

  In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

• With Your Consent

  We may share information for other purposes disclosed to you at the time we collect the information or pursuant to your consent.

We do not sell your personal information to third parties.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure. We encourage you, Users, and Agents to also take steps to protect information (e.g., using strong passwords, securing devices).

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access

  You can request a copy of the personal information we hold about you.

• Correction

  You can ask us to correct inaccurate or incomplete information.

• Deletion

  You can ask us to delete your personal information in certain circumstances.

• Restriction

  You can ask us to restrict the processing of your personal information in certain circumstances.

• Data Portability

  You can ask us to provide your personal information in a structured, commonly used, and machine-readable format.

• Objection

  You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us at contact@oksafar.com. We will respond to your request in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the changes becoming effective. We encourage you to review our Privacy Policy periodically.